We know privacy policies are usually full of legal jargon and enthusiasm-killing paragraphs. This isn't one of those.
Here's the simple version:
We collect what we need to manufacture your furniture, keep things running smoothly, and occasionally tell you something useful. We don't sell your data. Ever.
We are CustomCupboard.co.uk, a trading name of LAJ Holdings Ltd, a UK-based company, manufacturing and selling made-to-measure furniture.
We only operate in the UK, and we handle your data in line with UK data protection laws.
Information you give us
When you use our website, design a piece of furniture, or place an order, we may collect:
If you create an account, we'll also store:
So you can pick up where you left off without starting from scratch every time.
If you hold a trade account with us, we also collect your business details - company name, trade contact details, and any discount or account arrangements - alongside the personal data above.
Information collected automatically
We also collect some technical data when you use our site, like:
This helps us fix issues, improve things, and understand what's working (and what's not).
We use your data to:
We'll also use it for marketing (emails, SMS, ads) - but only if you've agreed to it.
No spam. No nonsense. And you can opt out anytime.
We only use trusted third-party payment providers to handle transactions.
When you enter your payment details, we don't store them... We don't even see them. They're processed securely by experts who specialise in keeping that kind of information safe.
That means:
We don't store your full payment details
Your payment is processed securely by specialists who know what they're doing
Pro Tip: Always stick to what you're best at... We're good at furniture, not payment processing. So we leave that to the pros.
If you've opted in, we may send:
These might include offers, updates, or ideas to help with your project.
You can unsubscribe anytime:
We'll take the hint.
Pro Tip: Advertising is everywhere, but at least with us, it's stuff you might actually care about... We hope.
We use tools like:
These help us:
These tools may use cookies and similar tech to do their thing.
Cookies help our website work properly and remember your preferences.
They are genuinely useful little bits of code that make your experience smoother and save you from having to re-enter information every time.
We use them to:
You can control cookies through your browser settings if you prefer to keep things on a tighter leash.
We use appropriate security measures to protect your data, including:
No system is completely foolproof, but we take this seriously and do our best to keep everything locked down.
We don't sell your data. Not now, not ever.
We only share it where necessary, such as with:
They only get the information they need to do their job - nothing extra.
We keep your data for as long as needed to:
After that, it's either deleted or anonymised.
Under UK data protection law, you can:
If you want to do any of the above, just get in touch - no forms from 1998 required.
If you're not happy with how we've handled your data, please contact us and we'll try to sort it.
You also have the right to complain to the Information Commissioner's Office (ICO) - the UK's data protection authority.
Honestly we try really hard and want to get it right, so if there's an issue, please give us a chance to fix it first.
Email us at ( Click to reveal email address) and we'll do our best to make things right.
If you click a link to another website, their privacy rules apply - not ours. Worth checking their policy if you're unsure.
Pro Tip: just stay on our site and you'll be fine.
We may update this from time to time. If anything major changes, we'll make it clear.
