We only use high quality materials for our furniture, the carcasses are 18mm MFC throughout, the doors and drawer faces are 18mm moisture resistant, vinyl wrapped MDF and the drawer boxes are double fronted and made from birch plywood (internal drawers are single fronted).
Click this link to learn more about our materials.
We offer a wide range of colours and finishes, including matt, gloss and textured finishes. You can choose a board colour for your carcasses and then choose from a vast array of colour options for your doors and facings.
Click this link to to see the full colour range.
Some of our pieces have a decorative top panel, which is generally suitable for light use, but is not strictly durable like a full worktop, so for a kitchen we recommend designing it without any top panel and sourcing worktops separately... Honestly we don't have the space to offer a full array of worktop options anyway! We leave that to people who specialise in worktops.
Unfortunately we don't offer cut outs, our strong advice is always that you cut these on site and only once everything else is in place, this minimises the risk of getting it wrong and having to pay for replacement materials, which can be costly and cause delays.
No - we manufacture, you assemble and fit. That's exactly how it should be: assembly and fitting is your skilled labour, and it's part of what your customer is paying you for.
We'll always be here to help if you need any advice or guidance along the way.
Important: don't commit to a fitting date with your customer until your furniture has arrived and you've checked that everything is correct.
Oh it's really easy... But we would say that wouldn't we?
On a more serious note, we have designed the product with straightforward assembly in mind, with clear instructions and minimal tools required. Because the whole thing is made to measure, the bulk of the work is just assembly - no cutting to size, no drilling from scratch.
In practical terms, assembling a carcass is pretty simple. Big projects can look daunting simply because it's a big task with lots of components, but no single part of the process is particularly difficult.
The most challenging part is usually fitting trims, but if you prefer to just finish with end panels and a shadow gap, then small projects really can feel quite easy.
Our entire system is designed to put you in full control. Browse our site for inspiration, or use the design tool live with your customer to build the piece from scratch to fit their exact space.
Once you have your design how you like it, just add it to the basket and then either checkout, or continue shopping and adding pieces, it's as simple as that!
If you can't find a piece that fits your requirements, get in touch. Our system is very flexible, so we can probably engineer something to suit your needs.
Great news, thanks for your order!
Immediately after placing an order you will be given the option to schedule your delivery, this is also the point where you verify your specification is correct so that we can get to work on making your order. We will then start manufacturing your order.
If you're not ready to schedule your delivery right away, that's fine, we'll email you a link to your order details where you can schedule your delivery when you're ready.
Either way, once scheduled, we will crack on with making your order and keep you updated along the way...
Don't panic! Once you place your order we will give you a final spec to sign off on. We will generally order materials in advance, but until you verify that specification we won't cut anything. So if you need to make changes, or you have questions, just get in touch.
Important: Once you have verified your specification, you won't be able to make any changes, so please make sure you check everything carefully and ask if you have any questions.
Yes - trade accounts get their own discount on every order. Open a trade account to get started.
Absolutely - that's exactly what it's built for. Design it live, get a price on the spot, and close the job in one visit, no back-and-forth waiting on quotes.
If you'd like to show the design tool to your own customers under your own brand, read about whitelabelling - same tool, same precision, purely branded as yours. You can also set your own pricing, so you always know your margin.
The exact lead time depends on your product specification, generally we aim to deliver within 3 weeks of you verifying your specification (we can't start cutting panels until you have verified your specification).
If you have a specific delivery date in mind, just let us know and we will do our best to accommodate it.
The amount we charge depends on location. We are based in the midlands and delivery is charged at approximately 1.5 per mile, one way.
Good quality furniture is heavy and bulky, we do our best to keep costs low and we never make a profit on delivery.
As an example, delivery to London is usually around £225, to Birmingham around £75 and to Manchester around £75.
We use our own vans for every delivery. This allows us to have full control over the delivery process and ensure that your order is handled with care.
The actual furniture is delivered flat packed, ready to be assembled on site. Hardware is securely packaged in 1 or more boxes.
Panels are sorted and labelled by unit number to make assembly as easy as possible (generally left to right based on your design).
Our delivery driver will bring all of the panels into the property and lay them flat, ready to assemble, so please ensure there's a space ready to receive the delivery and that someone is available to help the driver if needed.
As standard our deliveries are single driver. Our driver will carry all panels into the property one by one, however we do ask that someone is available to assist by holding doors and guiding him/her around any tight access points, particularly in case of stairs, lifts and security doors.
If you cannot help and require a 2 man delivery, please let us know and we can arrange this for you, there is an additional charge for this service which depends on the location of the delivery.
We don't offer an express delivery service as such, but if you have a specific delivery date in mind, just let us know and we will do our best to accommodate it.
Normally our biggest limiting factor is any bespoke materials that we need to order in for your order, so if you have a tight deadline, please place your order and verify your specification as soon as possible.
Generally payment is made in full when you place your order, this is because we order the materials needed for your order as soon as you place it and we start manufacturing as soon as you have confirmed your delivery date.
We will on some occassions (and usually for larger orders) agree to a deposit to secure the order, in which case the balance is due at least 7 days before delivery.
When paying online we accept all major credit and debit cards.
We can also issue pro-forma invoices, in which case payment must be made by bank transfer.
We offer a 6 year warranty on all products, this covers all manufacturing defects and material / hardware failures.
This does not cover damage caused by incorrect installation, misuse or accidental damage.
Any electronic components (such as LED lighting) are covered by a 12 month warranty.
Our warranty covers any manufacturing defects and material / hardware failures. If you experience any issues with your order that you believe are covered by the warranty, please get in touch with us and we will do our best to resolve the issue as quickly as possible.
In the unlikely event that we need to replace any parts, we will send them to you free of charge and we will cover the cost of delivery.
For more information on our warranty, please see our Terms and Conditions.
Returns is tricky with bespoke products. Once we have cut the panels for your order, we genuinely can't sell them to anyone else, so we don't accept returns, but if there is an issue with your order, please get in touch and we will do our best to resolve it as quickly as possible.
The upshot is that you are getting a genuinely bespoke product that is made to your exact specification, but you do need to be sure of your design before you verify your specification.
Don't worry though, we are here to help you every step of the way, and we will do our best to make sure you get your design right before anything goes into manufacture.
